Terms & Conditions

Terms and Conditions

Effective Date: 9th June 2025

The Manor NE Ltd  (“we,” “us,” or “our”) are committed to ensuring a safe, enjoyable, and professional experience for all our guests and users. These Terms and Conditions outline the expectations and guidelines for using our pub, venue, room rentals, and website.

By engaging with our services, you agree to the terms detailed below.
The Manor NE Ltd operates from Cornwall Place, Henknowle, Bishop Auckland, DL14 6UR. These Terms and Conditions apply to all visitors, guests, and website users. By using our services, you confirm that you are at least 18 years old or have obtained the consent of a legal guardian.

Our pub and venue are open to guests subject to compliance with house rules. All patrons must behave respectfully and in accordance with our standards, ensuring the safety and comfort of everyone on the premises. We reserve the right to deny entry or service to individuals engaging in disruptive, harmful, or unlawful behavior. Alcohol consumption is strictly limited to guests aged 18 or over, and valid identification may be required as proof of age.

Rooms are available for rent based on availability and adherence to our booking policies. Guests are required to check in and out at the times specified during the booking process. Our cancellation policy allows for free cancellation up to two days before check-in. Cancellations made one day prior to check-in may be eligible for a partial refund. Any damages caused to the property during the stay may result in additional charges of up to £250, which will be assessed and billed after check-out.

Please note, during periods of heavy usage, bandwidth on the guest network may be limited to 5 Mbps per device to ensure that essential services on the main network remain unaffected.

Our function room is available for private events, subject to prior booking and payment of a deposit. The individual or organisation booking the function room is responsible for ensuring that all activities comply with local laws and venue policies. Any damages caused during the event will be charged to the hirer.

Cancellations for function room hire must be made in advance as per the notice period communicated at the time of booking. Refund eligibility for cancellations will be outlined during the booking process.

Please note, we only host parties for children aged 1 to 10 and individuals aged 19 or over. If a venue is booked for an event that violates these restrictions, no refunds will be issued.

All payments must be made in GBP (£) using accepted methods, which include cash, credit/debit cards, and online transfers where applicable. Full payment for services, such as room rentals or function room hire, must be made by the agreed-upon due date. Failure to make payments on time may result in cancellation of bookings or services.
The Manor NE Ltd is not responsible for the loss, theft, or damage of personal belongings while guests are on the premises. Guests are advised to take appropriate precautions to secure their belongings. Furthermore, The Manor NE Ltd cannot be held liable for injuries caused by misuse of facilities or failure to follow safety guidelines. Guests are encouraged to have their own insurance to cover personal belongings and accidents. However, we do not exclude liability for death or personal injury caused by our negligence.
By using our website, you agree to comply with these terms and all applicable laws. The content provided on our website is for informational purposes only and may not be reproduced, copied, or distributed without our express permission. While we strive to maintain accurate and reliable website functionality, we do not guarantee that the site will be free from errors, interruptions, or viruses.
Our website may include links to third-party websites to provide additional resources and convenience for our users. We do not have control over the content, practices, or privacy policies of these external sites. Accessing third-party links is at the user’s own risk, and we recommend reviewing their policies before providing any personal information.
We reserve the right to modify these Terms and Conditions at any time to reflect changes in our services or legal obligations. Any updates will be posted on this page, and the effective date will be updated accordingly. Your continued use of our services constitutes acceptance of the revised terms.

If you have any questions or concerns about these terms and conditions, please contact us:

 

The Manor
Cornwall Place,
Henknowle,
Bishop Auckland,
DL14 6UR

 

Email: contact@themanorhenknowle.com
Phone: 01388 661721

 

By using our website or services, you agree to our Terms and Conditions.

Last Updated: 09/06/2025